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Returns, refund & exchanges policy

You can’t be refunded after 3 days of group buy closed.

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused and in its original condition
  • All items would need to be purchased originally from us

If none of the above conditions is met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Validity for exchanges & returns

All exchanges and returns would need to be raised within 30 days of the shipping date for orders.

Repair policy

We offer free repair services for all our products. Kindly contact us at jelly.key@joiha.com

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  1. Augustino Nguyen

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